How can we help?

Search our help articles, or reach the team directly. Members can also open a support ticket from inside the app.

Getting Started

Set up your account and learn the basics.

How do I create my Boss Finances account?

Tap Sign up, enter your email and a password (or continue with Google), then complete the short onboarding so your coach can tailor the nine pillars to your goals. You can change any answer later in Settings.

What are the nine pillars?

Boss Finances organizes your money into nine guided pillars: Budget & Cash Flow, Credit Building, Debt Elimination, Emergency Fund & Savings, Homeownership, Insurance, Estate Planning, Tax Advantage, and Wealth. Each pillar combines focused tools with educational AI coaching. Investing education and portfolio guidance continue through Boss Investors.

How does Boss Money AI coaching work?

Boss Money AI reviews the information in your pillars and answers questions in plain English. It explains what's happening, why, and what to do next. It is educational coaching — it never contacts bureaus or lenders on your behalf.

Linked Accounts & Data

Connect banks and keep your data accurate.

How do I link my bank account?

Open the Budget pillar and choose Link account. We use a bank-grade connection to securely import balances and transactions. Your login credentials are never stored by Boss Finances — only a secure access token held server-side.

Why don't I see my latest transactions?

Transactions sync automatically, but you can force a refresh from the Linked accounts card. New transactions can take a few hours to post at your bank before they appear here.

How do I remove a linked bank?

Go to the Linked accounts card and choose Remove. This revokes our access token immediately and stops future syncing. Previously imported transactions can also be deleted from your account.

How do I link a retirement, HSA, or brokerage account?

Open Accounts Sync from the member menu and use the investment account connection. Boss Finances can securely sync supported retirement, HSA, brokerage, and other investment accounts so those balances can appear in your financial picture.

Billing & Plans

Manage your subscription and payments.

How do I manage or cancel my subscription?

Open Settings and choose Manage billing to update your card, switch plans, or cancel. Cancellations take effect at the end of your current billing period.

What is your refund policy?

We offer a 30-day money-back guarantee on new paid plans. Email support@bossfinances.ai within 30 days of your first charge and we'll process a full refund.

What do founding members get?

Founding members lock in lifetime-discounted pricing, an exclusive badge, and early access to new features. The founding tier is limited to the first 750 paying members.

Which purchases qualify for a refund?

Annual plans include a 30-day money-back guarantee. Monthly plans can be canceled anytime but are not partially refunded. Lifetime plans are refundable before launch and for 30 days after launch. Open a Billing & subscription ticket for account-specific help.

Credit & Disputes

Understand credit coaching and dispute letters.

Can Boss Finances dispute items on my credit report?

Boss Finances is not a credit repair organization. We help you generate self-advocacy letters for information you genuinely believe is inaccurate, and you submit them yourself. We never contact bureaus for you and never guarantee score changes.

Will using Boss Finances raise my credit score?

We provide education and tools to help you build healthy credit habits, but no one can guarantee a specific score change. Results depend on your own financial behavior over time.

Security & Privacy

How we protect your information.

How is my financial data protected?

Your data is encrypted in transit and at rest. Bank access tokens are stored server-side only and are never exposed to your browser. Access is governed by strict row-level security so you can only ever see your own data.

How do I delete my account and data?

Open Settings and choose Delete account. This permanently removes your profile, linked accounts, and financial data. The action cannot be undone.

How do I update my financial profile or retake onboarding?

Open Financial profile from the member menu, then choose Update financial profile or Retake questionnaire. Your updated answers refresh your baseline, Boss IQ, and recommended next actions.

Affiliate Program

Track referrals, payouts, tax forms, and your QR code.

Where can I find my affiliate link and QR code?

Open Affiliate from the member menu. Your unique referral link and scannable QR code appear together, with options to copy the link or download the QR image. Visits and eligible sign-ups using that code are attributed to your account.

When are affiliate payouts sent, and when is a W-9 required?

Eligible payouts are processed monthly once your payable balance reaches the minimum shown in your Affiliate dashboard. We request a W-9 after lifetime affiliate earnings reach $50, and payouts remain on hold until it is complete. A 1099-NEC is issued when required by law.

Still need help?

Members can open a tracked support ticket inside the app for the fastest response.

Open a support ticket

Prefer email?

Reach us at support@bossfinances.ai and we'll reply within 1 business day.

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